Return & Refund Policy

We set these policies to ensure that you are fully aware of our Return & Refund Policy methods.

• 30 DAY RETURN POLICY

If you wish to return an item and want a refund, please notify us within 30 days after delivery via email to info@lunedecor.com. If you have found a defective product, then please send us a picture of a damaged product, we will then send the courier to collect the item for you. We will bear the total cost of the case. We will send you a new item at no additional cost, and if you no longer need the item, we will refund the entire order amount on the card you used while shopping.

If you have ordered wrong product and want to exchange then return shipping charges are your responsibility.

Return and Refund Conditions:

Note: Do not send returns to this address without emailing us first to get a return label, otherwise we won't be able to match your return with your account!

Return Address

Marlin Park, NO 111, Central Way, Heathrow, Felltham TW14 0AN

The product should not be used. Once we have received the product, we will refund the order amount. on the card, you used when you made the purchase.

• RETURN PROCESS

To start a return, you can contact us at info@lunedecor.com or call us at +447440203207. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note all return cost is handled by yourself and we do not offer free return at this stage. 

• DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.

To return your product, you should contact us by email. Depending on where you live, it may take replacement product to reach you may vary.

• EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at info@lunedecor.com or call us at +447440203207.

• RESTOCKING FEE

We do not charge a restocking fee on returns.

• REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within  3-5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Period:

It takes 5-7 working days for the customer to receive a refund. We return the money to the customer’s card after receiving the goods.

Please note we refund immediately to the customer’s card after receiving the goods back and usually Fund will appear in their bank account or to their original method of payment within 5 -7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet. please let us know by email at info@lunedecor.com Or Call +447440203207.

Address:

Lunedecor Ltd

28 Eastham Road, Arnold Notthinghamshire, NG5 6QX, United Kingdom

For Any Question, You Can Easily Contact Us.
Support: (Monday - Friday 9.00am – 5.00pm)