Billing & Information

Payment Methods

We accept payments made through Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, Klarna, Lay Buy and PayPal. All transactions are processed in British Pounds (GBP). We do not accept cash, checks, or money orders.

Additional Fees and Taxes

Prices displayed on our website are exclusive of VAT (Value Added Tax) unless otherwise stated. Any applicable VAT will be added to your order total during checkout. There are no additional fees charged for processing payments.

Refunds and Returns

If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 30 days of receipt. Items must be in new, unused condition with all original tags and packaging. Refunds will be issued to the original payment method used for the purchase. Shipping fees are non-refundable. For more info visit our Return & Refund Policy.

Cancellations

Orders may be cancelled within 24 hours of purchase by contacting our customer service team. After 24 hours, orders cannot be cancelled or modified. 

Information Policy

Data Collection and Use: We collect personal information, such as name, address, email, and phone number, to process your orders and improve our services. We may also collect non-personal information, such as browser type and IP address, to analyze website usage and improve our marketing efforts. We use third-party services, such as Google Analytics and Facebook Pixel, to collect and analyze data.

Data Protection

We take the security of your personal information seriously and use industry-standard encryption to protect it. We do not sell or rent your personal information to third parties. We may share your information with our service providers, such as shipping companies and payment processors, to fulfill your orders. We comply with all UK data protection laws, including the General Data Protection Regulation (GDPR).

Privacy Policy

For more detailed information about our data collection and use practices, please refer to our privacy policy, which is available on our website.

Contact Us

If you have any questions or concerns about our billing or information policies, or if you would like to request access to or deletion of your personal information, please contact us at info@Lunedecor.com or call us at +447440203207.